- Assist the sales teams to define opportunities and close large opportunities with the right Solutions and mapping key
-Value propositions to customers business.
- Develop Key Enterprise Customers and address their current and new business/applications for up selling products and/or new solutions.
- Sales and PreSales enablement in our key channels or internal team members.
- Customer engagement along with Channels and ISV
- Participation in lead generation activities and customer engagements along with channel partners
- Acting as a technology bridge between channel and sales Account team.
- Responsible for companies technology adoption across account portfolio, as well actively source for new technologies and innovative solutions to solve customers technical and business requirements.
- Ensure high customer satisfaction in pre-sales support activities
- Perform technical presentations, Coordinate proof of Concepts, solutions and product demonstration
- Work closely with sales & post sales team by participating and supporting all sales strategies and business goals

- Specify company solutions into qualified projects, follow-up and follow-through
- Develop sale leads, work attentively with channel partners from pre-sales to deal closure to after-sales;
- Develop marketing plan with Management and carry out the execution in an effective manner;
- Develop joint business plans with Management and/or key customer accounts, then oversee implementation taking into consideration timeline and milestones
- Establish and cultivate favorable relationships with industry stakeholders (i.e. hotel operators, developers, architects, designers, consultants, contractors, channel partners and system integrators), ensuring and recurring sales
- Provide commercial and technical support for channel partners and their dealers network
- Responsible for coordinating all activities between Indonesia direct/indirect customers and HQ
- Work independently as well as cross-functionally with colleagues based in globally distributed offices
- Maintains open communication and provides local market information to Management on a regular basis
- Responsible for reaching yearly sales targets in Indonesia

- Managing a large number of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines and policies