Policy

If you have any issues regarding your service please contact us within 14 days.

If it's out of our 14-day policy, refunds/ redo's will not be granted.

Haircare products are non-returnable.

Cancellation policy- we require 48 hours notice for cancelling your appointment, if any later than this period we will require a 50% cancellation fee.

Late arrival- if you are running late please give the studio a call to let the stylist know, as we run a tight schedule in the studio we may need to reschedule your appointment if you are more than 15 minutes late.

All discounts exclude hair extensions and braids with added hair. All loyalty cards, recommend a friend cards and NHS ID must be shown on your visit to validate your discounts. You can only use one discount per appointment you can’t combine two forms of discounts.

Kiera and Milana are self-employed stylists at DLG Hair Studio. DLG acts solely as a payment agent and is not responsible for services delivered by self employed members.