Policies
Salon Policies at Dimensions
It is Dimensions Salon policy to keep a valid card on file for any and all new appointments made. Your card will only be charged if the following cancellation policies are not observed:
Cancellation Policy
Cancellations must be made 24 hours before your appointment. Cancellations made within 24 hours will result in a 50% fee of the scheduled service and must be paid prior to booking a follow-up appointment. While 24 hours is required, 48 hours is appreciated.
No Call/ No Show Policy
No Call/No Show, or missing an appointment without letting your stylist know, will result in an 100% fee of your scheduled service and must be paid prior to booking a follow-up appointment. If two appointments are No Call/No Show, the client will no longer be able to book with Faith Hinds in general. Being more than 20 minutes late is considered a No Call/ No Show.
Late Policy
There is a 15 minute grace period during a scheduled appointment. Arriving more than 15 minutes late will result in being charged for the time you are late and your appointment. Due to time constraints, goals may be altered to fit into the scheduled time frame and appointments will not be extended to accommodate tardiness. Your stylist may also consider excessive tardiness as a last minute cancellation.
Satisfaction Guaranteed
If you are unsatisfied with your service, you have 7 days to contact your Dimensions Salon stylist for adjustments. While our salon and stylists do not offer refunds, our stylists are committed to helping you achieve your goals and accept feedback. Please note that all stylists are independent business owners.
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