Hi-Tek Times

Training & Quality Newsletter

“Success is not final. Failure is not fatal; it is the courage to continue that counts.”

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WELCOME to Hi-Tek Syndicate’s first ever newsletter by Training and Quality Team.

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Get To Read About LAST MONTH’S (March’22) :

~ Training and Quality Team’s Activities Completed

~ Process Wise Quality Scores For Previous Month

~ Appreciations & Announcements

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SWIPE LEFT TO VIEW THE NEWSLETTER

March’22

Training & Quality Activities Status

NHT

Number of Batches Conducted in March : 5
Overall Throughput : 85%

OJT

7 Days NHT Throughput : 91%

Calls Audited :

4000+

Calls Shared With Clients

500+ Calls Shared With HDFC Clients

Individual Feedback Sessions :

1200+

Refreshers Conducted :

HDFC : 4 Sessions
Non HDFC : 8 Sessions

Team Huddles :

HDFC - 2 Sessions
Non HDFC - 6 Sessions

Call Calibration Sessions :

Internal - 4 Sessions
External - 8 Sessions (Across Portfolios)

Product Knowledge Test Conduction & Dipchecks

HDFC : 9 Links Test was Introduced by HDFC Client itself and Conducted and Covered by Trainers

Non HDFC : COC based and Calling Etiquettes Based Testing along with Dip Checks done in specific portfolio.

NON HDFC VERBIAGES TEST LINK

Location : Delhi

Process Wise Compliance Scores

The following scores were obtained by the processes basis their call quality and adherence of compliance respectively :

HDFC

87%

ICICI

74%

Home Credit

77%

DMI Finance

81%

VI

81%

Aditya Birla

77%

NAVI Finance

74%

SBI Card

71%

APPRECIATION

Most Compliant Person Award

“Progress is Impossible without change, & those who cannot change their minds, cannot change anything.”

Here are the top performers of Hi-Tek Syndicate (Delhi) who achieved their targets last month and that too with a compliant approach.

They too will grab the opportunity to grab a cup of coffee with the Management.

MANJEET (H-18274)

ICICI PL

Deepak (H-19039)

DMI Samsung

Babli (H-18216)

VI

Pradumann (H-18408)

Home Credit (In-House) Team

Saloni (H-19612)

AXIS

Aakash (H-18148)

HDFC

Inderjeet (H-19646)

HDFC

Anil (H-14245)

HDFC

Priya (H-18733)

HDFC

Shweta (H-17766)

HDFC

Amandeep Singh (H-18890)

HDFC

Pinki (H-16852)

HDFC

ANNOUNCEMENT

Winner of Coffee With Management

Last Month We Decided To Track BQ Performers and Motivate Them To Perform in order to get the chance to grab a cup of coffee with the RRIS Members.

So a BIG CONGRATULATIONS to…

KAJAL (H-17032)

Home Credit (Field) Team

Need Some Motivation?

Here’s a guide to some videos that will get you the drive you need!

Click on the link below

The Parachute Story (For Leaders)Nazar Ko Badloge Nazaare Badal Jayenge (Mindset Motivation)Akshay Kumar Motivational StoryPowerful Motivation Speech
OH HEY, FOR BEST VIEWING, YOU'LL NEED TO TURN YOUR PHONE