Hi! I’m Lauren!

…and I am a client services professional

Currently I spend my working hours driving the onboarding and support strategy for a rapid-growth startup.

I have over ten years customer success experience in hardware, software and tech-driven services for wide-ranging user types.

Let’s connect on LinkedIn!

My Portfolio

Here’s a sample of some of my handiwork

The last 3 years of my career has been about bridging gaps with documentation, operations and training. Look what I can do to organize and help scale your customer journey.

Watch me demo a tool that I created for Real

Watch me present briefly on the high level features of a product partnership we launched

Here’s a customer facing step by step guide I wrote (with links and screenshots!)

Here’s how I provide DOCUMENTATION around an internal resource

Here’s a STANDARDIZED DOCUMENTATION TEMPLATE I rolled out company-wide

Here’s a FORM I built to decrease email volume for Real’s accounting team and time to transaction completion

Here’s a standardized sop template I rolled for our internal staff

She makes it easy!

Kimmi says, “Lauren is seriously the best! Tons of knowledge and so easy to talk to!”

She won’t stop!

Heather says, “We are new and have had a LOT of questions. Lauren has been ceaselessly helpful to us and has cheerfully gotten us answers to every single thing we needed clarified.”

She’s on time!

Vanessa says, “Lauren is great with timely & informative answers to all of my inquiries.”

Get your own website

Report this website