This is your free time - we know how precious it is. That's why we've created this digital guidebook. Here, you'll find everything you need to know about staying with us, from when to check-in/out and the WiFi code, to finding great coffee and the best local restaurants. It's all here.

Please relax, enjoy reading this guidebook, unwind, have fun, and enjoy your stay!

Driving Directions

The easiest way to navigate is to tap "MAP". It will open Google Maps and the end point (where you're staying!) will be filled in.

Check the Weather

For the most up-to-date weather forecast check this link:

Planning your arrival

▪︎ Access Codes / Instructions

We’ll provide you with an access key code before arriving at your stay. This will allow you to check yourself into the property. Please make sure you have received the code before you travel. If you haven’t received this before setting off, please contact us. There's nothing worse than arriving somewhere new (potentially at night) and not being able to get in!

▪︎ Check-in Time

Your check-in time is 2pm. We can sometimes arrange an early check-in, so please contact us if you plan to arrive early and we'll do our best to accomodate you (we can’t promise, unfortunately).

Appliance Instructions / Information

▪︎ Kitchen Equipment

• The dishwasher: it's very simple, we promise! We provide a soap that you find in the dishwasher to insert into the flip box container on the inside of the dishwasher door. Then press the program button of your choice - there are a few settings which are obvious - then press the start button.

• The fridge/freezer: you shouldn’t need to adjust any settings. If you run into any difficulties (e.g. it's not cooling efficiently) please let us know.

• The Stove top and oven: Electric 6 burner stove top, and the electric oven and grill is double width. When grilling please leave the door open.

▪︎ Laundry Appliances
We have a washing machine and separate dryer located in the utility room next to the kitchen. There is a supply of detergent that you’re welcome to use as you wish. To operate the washing machine, simply turn the knob clockwise to the program you want and pull the knob. To operate the dryer, simply turn the knob clockwise to the program you want and push the knob.

Wifi

There is free Wi-Fi in the property. The details are:

ID: Lakeview On The Rocks

Password: atit202018

We provide this service for your enjoyment and convenience. However, please note that you are responsible for its safe and appropriate use and compliance with all laws.
If there is any loss of service please contact us.

Rules & Regulations

▪︎ Quiet Times

We are located in a residential community and, although this is a holiday destination, it's home to many people. As such we ask that you respect their privacy and their right to a peaceful existence! Specifically, between the hours of 10pm and 8am noise should be kept to a minimum.

▪︎ Breakages

We understand that sometimes accidents happen! Should you break anything please let us know immediately - if it's minor we usually won't charge. If it's a larger issue (e.g. the TV screen!) we would like to agree the cost with you before you leave to avoid any issues later. Thank you!

▪︎ Kayak Care

Be careful with stones as they can break the kayak. Don't let it loose in the lake. When you're done, place it right where you found it.

▪︎ Smoking Policy

This is a smoke-free home, including the outside area surrounding property. No smoking of any substance, including vaping.

▪︎ Pets

We love animals but we chose to make this home pet-free due to many people being allergic.

Housekeepers / Cleaners

If you need to get hold of our housekeepers, you can reach them by calling:

+502 50143209
Victoriano

This phone line is monitored from 8am - 8pm

Casa Palopó

Restaurant & Bar
Road to San Antonio Palopó
Km 6.8, Santa Catarina Palopó

*5 min by car

+502 77622270

Thank You For Staying With Us

We hope you enjoyed your stay. If there were any issues with your stay, please don't hesitate to tell us, as we want to ensure we can resolve them for the next guest.

We love online reviews!

VRBO and Airbnb auto sends you a review request. All you need to do is click the "leave a review" button, give us a star rating, and write a sentence or two about what you liked the best during your stay.

Was it the comfy bed? The information and recommendations? Or maybe the location?

If you are unable to leave us 5 stars, please don't hesitate to contact us first to let us know why - you are key to helping our next guests to have a wonderful time.

Thank you!

Follow Us On Social

We'd love to see you over on our social pages. Just click on the links below and start following us!

We'll then keep you updated with news about our place and the area!