Lily Lorenz

About Me

I am a recent graduate from Boise State University, receiving my Bachelor's degree in Multidisciplinary Studies with an Anthropology Minor, along with a 3.9 GPA. I’m passionate about bringing human-centered research and design to the forefront, putting people first.

My skills have been built on a foundation of my work history within customer service and management during my academic career. Interacting with consumers on a daily basis has given me the privilege of receiving unique, first-hand experience with how people think and act, creating a strong base for an empathy-driven researcher.

At Boise State, I have had the opportunity to earn several certifications to hone my skills, such as UX Research, Innovation and Design, and Content Production.

In both my academic and professional life, I have been consistently praised as an efficient worker by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven, interpersonal, human-centered approaches to my work.

I look forward to the opportunities ahead!

Lily Lorenz

Research

Customer Engagement and Growth Study: Photography Business

Conducted research utilizing UX methods of semi-structured interviews, usability testing, and surveving to identify significant factors for customer engagement and growth within a photography business; developed detailed customer journey maps and a persona, turning data into insights and designing a solution for the stakeholder's business goals.

Grocery Access for Low Income Seniors

Course project for COID 332: Analytics for Design:

Implemented a plan of research, contextual interviewing, survey distribution and analysis, to develop and ideate possibilities in regards to grocery access for low-income seniors. Gathered data from over eighty participants along with a key informant within the local community, turning data into insights and designing a solution.

Cashier Retention Study

Final course project for ANTH418: Research Methods for Social Scientists:

Conducted purposive sampling, utilizing methods of surveying cashier participants, behavioral observations by scan sampling and focal focus, and a semi-structured interview with a key informant; studied one grocery store with a high retention rate, in turn, to identify insights to the most significant factors which lead to that retention.

Elicitation Technique Study: Importance of Social Media

Course project for UX367: Just Enough Research:

Conducted a closed set, card-sorting elicitation technique study; ten participants engaged by sorting “importance” for four different social media platforms, gaining insights on their perspective, their definitions of importance in relation, along with their view on social media’s impact.

Diary Study: Phone Usage

Course project for UX367: Just Enough Research:

Conducted twelve self-ethnographic diary entries detailing time, location, and reason for phone use. Through analyzing the gathered data, insights of visual stimuli and its impact were discovered.

Resume —

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OH HEY, FOR BEST VIEWING, YOU'LL NEED TO TURN YOUR PHONE