Our policies
MOI NAILS STUDIO
CANCELLATIONS
Appointments can be cancelled 24hours in advance. Please give at least 24 hours notice so that we have the opportunity to offer your reserved time to another client. We understand that sometimes emergencies happen, and itโs not always possible to give adequate notice when you canโt make an appointment. However, be aware that if you repeatedly cancel appointments without proper notice, we reserve the right to ask for 20 cancellation fee
COMPLIMENTARY FIXES
If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary to exceed your expectations within 5 days of your original services. No refund is given after it has been rendered. There is no complimentary fix after 5 days from the initial appointment.
LATE ARRIVALS
Appointments have a 20 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 20 minutes, please call ahead to see if we have the availability to complete your service in full. One late client can throw off our entire schedule and cause our other clients to be late for their commitments.
We Reserve the Right to Refuse Service To:
Anyone with a nail condition we suspect may be contagious
Anyone with open or infected wounds on the treatment area
Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service
Anyone more than 15-20 minutes late for an appointment
Anyone demonstrating inappropriate behavior to our nail technicians and other customers
All payments are recommended to be in
๐ธ๐ธ๐ธCASH ๐ธ๐ธ๐ธ
(Venmo, Zelle, CashApp and Apple Pay)
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