ORDERING
• My highlights on Instagram will be the best place to check my availability for orders.
• Please include all details you’d like for your items (name, age, specific images, colors, etc.).
• Once your order is confirmed, I will send you previews of your designs as your date approaches.
• I accept minor changes like removing images/details, color changes, and repositioning/resizing of an existing image. Any additional details, major changes to the design, or requests for a completely different design will incur a design fee of $10 per change, and new previews will be generated for a minimum fee of $5 dependent on how significant changes are.
PAYMENTS
• An invoice will be sent after all details have been agreed upon.
• Orders are confirmed after a payment is received. Dates won’t be secured and no designs will be made before a deposit is received.
• Rush orders will require full payment.
• All major credit cards are accepted. I don’t accept cash or checks.
RETURNS + REFUNDS
• If you have not received any mock-up designs, I will gladly refund your deposit minus a $5 booking fee. Once designs are sent, I do not offer refunds as the deposit (50% of the total) will be considered a design fee if you choose not to move forward with the products.
• Because of the nature of customized and personalized products, I don’t accept returns. However, please contact me if you have any problems with your order.
PICK UPS
• All pick ups will be done in Ewa Beach unless otherwise stated.
SHIPPING
• Shipping is offered at an additional cost dependent on your order. Minimum shipping & handling fee is $7.
• If shipping is required, please factor in an additional 7 days when placing an order. I ship via USPS First Class Mail which includes tracking, and have noticed that it may take up to 5 business days for delivery from Hawaii to the Mainland.