Getting in touch with a query or complaint With the ongoing global COVID-19 outbreak, Parcelforce Worldwide will prioritise the well-being of our employees, customers and members of the public. This is likely to mean that over the coming weeks we have a reduced number of colleagues working in our Customer Experience Units.

There are a number of ways you can contact us if you have an enquiry or would like to give us some feedback about our services. Our customer service advisors are available 8.00am - 7.00pm Monday to Friday and 8.00am - 12.30pm on Saturday, excluding UK Public and Bank Holidays (please note, our customer service telephone lines will close at 6:00pm on bo

If you are a personal customer and posted your parcel either from a Post Office, Parcelforce Depot, Online or you are the recipient of a parcel, please complete this online form and we'll respond to your enquiry by email as soon as we can.
If you hold a Parcelforce Worldwide Business Account with us, please complete this Account Support Help Form and we'll respond to your enquiry by email as soon as we can.
We hope that you are pleased with our service – but if you need to complain, please access our page on how you can get in touch with us to discuss your complaint.
If you are a regular parcel sender and would like to enquire about special rates which are available for our account customers, please complete this short form and we will be in touch.

Delivery Cargo Plane

Its European delivery partner, General Logistics Systems (GLS), is also a subsidiary of Royal Mail and delivers more than one million parcels a day across 34 countries in Europe.[3] Parcelforce Worldwide is a direct competitor of other worldwide delivery brands, such as DHL, DX Group, FedEx and UPS.


Feel free to contact us for help and support l.

Feel free to email us below for complaints.