Virtually Sandra

Customer Support and Experience personell.

Hi, My name is Sandra Mueni . I am a customer experience and support personell . I am proficient in both verbal and non verbal communication skills . I work with honesty, sincerity and professionalism.

With my great communication skills in my English Language, I pride myself in delivering great and professional services to clients and make each of their experiences memorable .

Virtual by Sandra is a Virtual Assistant based in Nairobi, Kenya. I work with efficiency, accuracy and professionalism, to deliver exceptional Administrative services to clients .

I will offer services within these 5 main pillars;

1. Calendar Management.
2. Customer Service.
3. Data Entry.
4. Email Management.
5. Live chat customer Service.

Please do not hesitate to contact me via my attached socials for the above services and I will be glad to be at your service.

Taking your business to the next level

Make your business flourish

Are you a business owner? Do you have work overload in your space or office and require a Virtual Assistant to help you navigate through?.

I am competent in both verbal and non verbal communication and I will be available to ensure I deliver the best to make your business run successfully .

My services are affordable at interesting rates and I will be honoured to be your personal Virtual Assistant.

Talk of Calendar management,email management, customer service, these and much more are just some of my services I provide at an affordable rate in order to take your business to the next level

Calendar Management

Scheduling and handling your calendar invites and events

Are you having a hard time in keeping up with important appointments and events and are afraid to miss out on any of them?

Do not worry , as I will be your assistant to help you attend to each one of them and not miss on any important events and appointments.

I will help you schedule them on time, set reminders to attend them and ensure that you do not miss out on any important event or appointment

With Google Calendar at my finger tips, I will use this tool to handle all your appointments and event requests .

Customer Service and support

Provision of customer service and support to scale your business to the next level.

Why do you think businesses flourish and end up successful? It is because some have assistants or people who provide customer support and services .

With my virtual customer support services, I will make sure to take your business to the top notch level by providing not only exceptional customer services to your clients, but also be able to offer emotional services and support where necessary to ease their business Management.

Managing a business on your own is just like handling a whole company by yourself which with magic, it can never work, but with the right people, the right emotional and physical support and effective communication skills, you will definitely be able to take your business to great heights.

Handling clients requires one to be emotionally, physically and mentally fit to provide the best services. Body language and verbal cues are also important as well in an attempt to provide these services.

Data Entry Services

Managing and Sorting data

Hi there, if you're overwhelmed with enormous data on your plate and need someone to sort it out for you. Entering data in the system , typing data, transferring data, please do not hesitate to reach out to me for this , as I will reduce the work work load

Transcription Services
I will convert your audio and video files to words using Otter.ai transcription Software, that will be effective for this role.
Your files are in great hands with this tool and the outcome will be beyond your expectations.
Data Conversion
Do you need an assistant to convert your data from PDF to Word and any other Format? I will be available for this task and provide an exceptional service
Data Management
Maintaining a database is a crucial skill that aids in keeping information updated and organized. I will be your go to Virtual Assistant who will access your data and organize to your preference.
Data Typing
Work loads can be hectic, thus the need for a data entry Virtual Assistant to assist you in entering data into the system. Count on me to assist on entering raw data from files to the system to ease the load , using Microsoft Word

Email Management

Handling and sorting of E-mails

Do you experience a hard time sorting out your emails and having a cluttered inbox? Do you constantly receive emails that you're no longer interested? Is it hard locating important emails ?

My Email Management services will ease work load and organize them to your liking. Sorting of E-mails, responding , sending and also handling any email related inquiry will be my role .