Rational, critical-thinking, business analyst and team manager with twenty years work experience and nine years of experience in people management, enhancing operations, through information systems and process solutions. Motivating staff through positive mentoring and leading by example to provide outstanding levels of delivery in line with targets.
Client-focused, offering diverse experience in customer service and project coordination. Proven ability to quickly build relationships with both clients and business audiences. Quick-learning with excellent multi-tasking skills and the ability to quickly master new technology. Commended for innovation and creative problem-solving abilities to address business challenges and placed in charge of the innovation team.
Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Highly-effective Business Analyst, delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.