Customer Experience and Marketing

Consulting and Coaching

Helping You Transform Customer Admiration Into Higher Sales

The Power of Customer Experience to Improve Companies

Customer Feedback Reveals How Executives And Employees Can Improve Customer Experience

Call Center Customer Experience Changes Throughout The Day

Customer Experience And Mind Mapping Customer Feedback

Predict Product Choice Using Customer Experience Feedback

Product Cancellation Predictions Using Customer Experience Feedback

Meet. Work. Play.

Where Nashville's Creativity Ignites The World

A new type of social media platform where you don't have posts, likes, or followers. Instead, you have real-time, one-to-one conversations. Allnin a virtual world based on Nashville.

Why You Should Become A Member at The Spark Nashville

How Can You Grow Your Business at The Spark Nashville

How You Can Be a Sponsor at The Spark Nashville

Pinstripe TV —

Curated Content for Business Owners & Entrepreneurs

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REALLY Know Your Customer Podcast

Tony Bodoh and Betsy Westhafer

Episode 1: What It Means To REALLY Know Your Customer

Episode 2: How Do We Grow Together? With Tim Hinckley

Episode 3: You Have To Have EXTREME Customer Centricity With Kerrie Hoffman

Episode 4: Seek Out Information That's Contradictory To Your Own Perspective With Jonathan Norton

Episode 5: Employees Are Customers, Too With Scott McGohan

Episode 6: This Is How We Become World-Class With Joe Lynch

Episode 7: Be The Trusted Partner With Matthew Evetts

Episode 8: Bringing Your Customers Into The Development Process Is A No-Brainer With Nick Ripplinger

Episode 9: Wow! They Really Do Care About Their Core Brand Experience With Mark DiMassimo

Episode 10: For My Customers To Improve, I Have To Improve With Ryan Schreiber

Episode 11: Making Your Product The Safest Choice, Part 1 With Mark S. A. Smith

Episode 12: Making Your Product The Safest Choice, Part 2 With Mark S. A. Smith

Episode 13: Using Better Customer Intelligence To Optimize Services With Jose A. Gonzalez

Episode 14: What Support Is Going To Make This Patient Relationship Successful? With Dr. Lauren Munsch Dal Farra

Episode 15: Who Your Customers Are and Who They Aren't With Jay Hornbuckle

Episode 16: My Ideal Customer Is The One Who I Can Make Successful With Ross G. D. Fulton

Episode 17: Today Value Is Created Through The Customer's Transformation With Betsy Westhafer And Tony Bodoh

Episode 18: Understanding What Your Customer Wants At Their Core With Tracy Hazzard

Episode 19: Developing Clients For Life With Ivy Slater

Episode 20: What It Means To Be An Extension Of Your Customer's Brand With Jason Chan

Episode 21: Patient Demand Advanced Healthcare By 35 Years In 7 Days With Tanya Mack

Episode 22: How To Have An Agile Mindset When Listening To The Customer With Scott Miller

Episode 23: Getting To The Root Cause In Customer Experience Analytics With Sid Banerjee

Episode 24: Evolving AI For Customers With Matt Coatney

Episode 25: How Customer Success Is Executed In Private Equity With Sirous Wadia

Episode 26: The Business Case For Loving Your Customers With John Boggs

Episode 27: The Transformation From Customer Service To GigCX With CEO Roger Beadle

Episode 28: The #1 Way To Grow Your Business With Kristy Knichel

Episode 29: A Look Back And A Look Ahead With Betsy Westhafer And Tony Bodoh

ProphetAbility —

The Revealing Story of Why Companies, Succeed, Fail, or Bounce Back

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Leverage —

Achieve a Lot with the Little You've Got

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The Complete Experience —

Unlocking the Secrets of Online Reviews that Drive Customer Loyalty

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Brave Leadership Mastery —

90-Day Journal

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ProphetAbility Customer Experience —

On-Demand Training Program

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Brave Leadership Mastery —

On-Demand Training Program

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Beast Triggers for Business —

Mental Focus & Emotional Resilience Training

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ProphetAbility Summit 2020 —

Learn. Connect. Bounce Back.

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I'm on a Mission

My mission to inspire & empower entrepreneurs to create businesses that transform lives & the world.

I am the CEO of Tony Bodoh International (TBI), a customer experience consultancy. TBI focuses on applying the science of human experience to deepen the customer relationships that build brands and grow businesses. In 2018, I was named one of the “Top Customer Service Movers and Shakers You Should Follow.”

I also serve as the Lead Strategist for The Congruity Group. Recently, I joined the marketing agency, DiMassimo Goldstein as the Senior Behavior Change Strategist. Tony is a co-founder of five other businesses and serves on multiple boards for companies and nonprofits.

I am a partner in a business tv channel with a "Netflix" like platform. I also partnered to start a new social media platform, The Spark Nashville.

I am building a team in the leading anti-aging haircare and skincare network marketing company. I partner with entrepreneur-minded professionals to help them build a business that gives them financial independence and the confidence to achieve their potential.

Finally, I am a speaker, podcaster, and co-author of three #1 Best Selling books.

I live in Nashville, Tennessee with my two daughters, and spend my free time between volunteering in the community with my family and binge-watching historical documentaries.