Positive Something is always better than Negative Nothing Key skills :
Monitoring customer relation strategies
Recommending strategy improvements
Building workflows to manage those relationships
Refining existing workflows and strategies
Coordinating meetings
Responsibilities :
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers single handedly.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products to increase sales in online via Swiggy and Zomato.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly
Customer relationship management
Achievements:
Handled 100s of Customer Query via mail and provided best solution within time allocated frame.
Gained additional projects from client by building trust in business.
Handling Swiggy and Zomato sales for restaurant level and brought positive percent increase in annual sales.
Increased Google ratings by means of creating best customer relation.