Lois Wepner

Colored, Female, 45

You will find me to be well-spoken, energetic, confident, and personable, the type of person people make an instant connection with.

I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met.

I hope that you'll find my experience and interests intriguing enough to warrant a face-to-face meeting, as I am confident that I could provide value to you and your customers as an invaluable member of your team.

LinkedIn

Cibapac (May 2017-Dec 2019)

Sales Administrator/Office Manager

Follow-up and resolve delivery problems
to Customers and keep them informed.
● Pro-actively communicate overstocks and
understocks to the Sales and Production
Managers.
● Liaise directly with Customers and Sales
Agents regarding queries and complaints
● Ensure efficient turnaround times on all
queries and complaints.
● Check back orders on a regular basis and
proactively provide feedback to the
Production Manager.
● Ensure efficient coordination and liaison
with Production, Warehousing,
Distribution and Sales to deliver accurate
and on time Stock Allocation on a daily
basis.
● Ensure accurate and on time processing
of approved Deal Sheets from Sales to
be loaded on system, and filed for easy
access.
● Ensure accurate, timeous loading of
orders from customers and sending out
customer confirmation.
● Ensure inventory levels are at optimum
level without risking overstock.
● Send weekly/monthly SOH report to
customers.
● Export documentation preparation.
● Assist in BRC audits
● Preparation of invoices & statements for
customers.
● Assist management to verify
discrepancies and resolve any
accounting / finance queries.
● Assist the department with effective filing, archiving and record-keeping

Behind the scenes

I try to be different person every day.

when the high heels and bra comes off and my work day is done, then it's time for the real work to begin - shaping the world.

Mother to 2 boys with wild imagination and raging appetites. I juggle between singing dinosaur songs and disgusting Rick and Morty antics.

Other interest include:
Making superhero outfits ....for both my sons and me
Dealing with my Pinterest addiction
Watching movies
Applying fringe science to my garden routine
Recreating pinetrest meals...and failing hopelessly
Ordering ubereats

External link

takealot (Jun 2011 - May 2016)

Customer Operations Analyst

All duties relating to staff management
including, staff motivation and coaching
● Interdepartmental communication and
relationship building.
● Complex KAL query investigation and
resolutions.
● Conducted internal fraud investigations.
● Training needs analysis gaps and
evaluation of call centre agents.
● Hello Peter Complaints analysis.
● NPS data analysis.
● Create, update, edit and enhance
process maps and supporting
documentation.
● Analyse and summarize customer issues
in order to prepare appropriate
solutions/clarification to respond to
customers.
● Monitor, create and investigate coupon
related queries.
● Maintain history records and related
problem documentations for future
reference.
● Conduct training for internal staffs based
on company SOPs.
● Collaborate with manager(s) in the
planning, implementation, and
evaluation of internal surveys.
● Strengthen service development
program by capturing key lessons
learned for service management.
● Floor support and dealing with irate
customers
● Managing the complete customer
experience from browsing, product
queries, trouble shooting, ordering
process, returns
● Leading testing group for new systems,
exposing flaws, suggesting
improvements and call centre desired
functionality.
● Training WNS outsourced agents on
eBooks.
● Handling all customer queries and
complaints.
● Following up on deliveries.
● Customer retention by providing
outstanding customer services.

kalahari.com

Ebook specialist/Customer Service Agent

uties relating to staff management
including, staff motivation and coaching
● Interdepartmental communication and
relationship building.
● Complex KAL query investigation and
resolutions.
● Conducted internal fraud investigations.
● Monitor, create and investigate coupon
related queries.
● Maintain history records and related
problem documentations for future
reference.
● Conduct training for internal staffs based
on com
● Floor support and dealing with irate
customers
● Managing the complete customer
experience from browsing, product
queries, trouble shooting, ordering
process, returns
● Leading testing group for new systems,
exposing flaws, suggesting
improvements and call centre desired
functionality.
● Training WNS outsourced agents on
eBooks.
● Handling all customer queries and
complaints.
● Following up on deliveries.
● Customer retention by providing
outstanding customer services.

Clientele Life

Commission Supervisor

Out-/Inbound Call Centre Agent
Commissions Administrator
Team Leader
Supervisor

Mannesmann demag

Intern

Trainee

Teleperformance

Customer Service Agent

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