terms & conditions

please read carefully!

001 — no cancellations/refunds once order form is submitted & payment is sent. cancellation fee is 50% of your order total and will only be accepted if production hasn't started yet.

002 — only place order if you're 100% sure and willing to wait ( lead time: 1 - 3 weeks )

003 — as we make and pack all of our designs in our studio, minor flaws may be possible. our processing time depends on the availability of supplies as well as our own personal schedules

004 — kindly settle payment within the given timeframe otherwise your slot will be forfeited

005 — for local orders, shipping will be via shopee or jnt; we ship via mykartero for tracked intl shipping! once shipped, dimples.ph will not be liable for any delays and damages during the delivery of your items

how to take care of your trinkets

dimples care guide

accessories

- clean them with a soft cloth but do not leave them moist for a prolonged period of time or excessively wash them.
- we do not recommend wearing them while swimming/showering/sleeping as it may damage the product.
- store them separately and in a clean, cool and dry place.
- be gentle! we use a combination of stainless steel and 14k gold-coated metals. please do not tug or bend components.

resin crafts

- to clean your resin, use a damp cloth or a little water and mild soap. resin is not waterproof, only water resistant, so avoid submerging your resin pieces in water for an extensive period of time.
- refrain from storing any piece in direct sunlight or near any heat source. some resins may yellow when exposed to long term sunlight or heat.
- our resin pieces are completely solid, however they are not scratchproof. sharp objects may cause abrasions to the surface, especially with the icing on our cake shakers.
- avoid exposing your resin to harsh chemicals and cleaning products (ex. cigarette smoke, cleaning agents, alcohol-based products such as acetone, hand sanitizer, perfume, etc.)

OH HEY, FOR BEST VIEWING, YOU'LL NEED TO TURN YOUR PHONE